Privacy Policy

Walldrip is operated by Walhekar HUF, Pune, Maharashtra (“we”, “us”). This Privacy Policy applies to walldrip.in and related order, payment, and support flows.

• Account data: name, email, and authentication identifiers via our auth provider (e.g. Clerk).
• Order & shipping data: address, phone, order contents, and payment status metadata needed to fulfil purchases.
• Payment data: processed by Razorpay (or similar); we do not store full card details on our servers.
• Support data: messages, damage-report details, and attachments you send us.
• Technical data: device/browser type, IP-related signals, and basic analytics or security logs as needed to run the site.

• Create and manage your account and cart.
• Process payments, fulfil orders, and communicate status updates.
• Handle cancellations, damage claims, and refunds where we approve them (see our Terms).
• Prevent fraud, abuse, and security incidents.
• Comply with legal and tax obligations (including invoicing).

We share data only as needed with:

• Payment processors (e.g. Razorpay).
• Delivery / courier partners — name, phone, and address required to ship your order. Delivery performance depends on those partners.
• Cloud hosting, email, and image providers that power the store.
• Authorities when required by law.

We do not sell your personal information.

We keep order, invoice, and account records for as long as needed for fulfilment, dispute handling, tax, and legal requirements, then delete or anonymise where practicable.

We use reasonable technical and organisational measures (HTTPS, access controls, signed webhooks where applicable). No method of transmission or storage is 100% secure.

You may update account profile details through the sign-in provider, manage saved addresses in your account, and contact us to request access or correction where applicable under Indian law. Some data must be retained for completed orders and compliance.

Our store is not directed at children under 18. If you believe a child provided data without guardian consent, contact us to remove it.

We may update this Privacy Policy periodically. The “Last updated” date on this page will change when we do. Continued use of the site means you acknowledge the updated policy.

Privacy questions can be sent using the support email associated with your orders or the contact details listed for Walhekar HUF on invoices and our About page.