Terms of Service

Walldrip is operated by Walhekar HUF (“we”, “us”, “our”), Pune, Maharashtra. These Terms govern your access to walldrip.in and related purchase experiences.

You must provide accurate account and delivery information. You are responsible for activity under your account. We may refuse or cancel orders that appear fraudulent, abusive, or unable to be fulfilled.

Product images are illustrative; colours may vary by screen and print process. Prices are shown in INR and generally include applicable GST unless stated otherwise. We may update catalogue, stock, or prices without prior notice; the amount charged is the amount confirmed at checkout.

Placing an order is an offer to buy. Acceptance occurs when payment is successfully confirmed and the order moves to a confirmed status. Payments are processed by our payment partner (e.g. Razorpay). Failed or abandoned checkouts may expire and release reserved stock.

Delivery timelines and successful delivery depend on the delivery / courier partner and factors outside our sole control (weather, strikes, incorrect address, recipient unavailability, regional restrictions, etc.). Estimated dates on the site or in emails are indicative only and not a guarantee. Risk in goods typically passes on delivery to the address you provide (or as required by applicable law).

• Ensure your address and phone number are complete and reachable.
• Delays or failed attempts caused by courier networks or incorrect customer details are not treated as our default breach of these terms.

You may cancel eligible orders only while they remain in statuses we allow for customer cancellation (for example before packing/shipping, as shown in your account). Once an order progresses past cancellable stages, cancellation may not be available.

Refunds are entirely at the discretion of Walldrip / Walhekar HUF (the company side). We do not guarantee that any refund will be approved or paid. Where we do approve a refund (for example after a paid cancellation we accept, a damage claim we accept, or another case we choose to resolve), processing typically takes about 7–10 business days after approval, depending on the payment gateway and your bank. Failed gateway refunds may require manual follow-up.

• Stock may be restored on cancellation independently of whether a refund is later approved.
• Damage or quality claims may require photos and other evidence; we may reject claims that do not meet our review.

Site content, branding, and product designs remain our property or that of our licensors. You may not copy or resell our materials without permission.

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from use of the site or delay/failure by delivery partners. Our aggregate liability related to an order is limited to the amount you paid for that order.

We may update these Terms from time to time. Continued use of the site after changes constitutes acceptance of the updated Terms. Related documents: Privacy Policy.